How is the East Wing User-Centered?

User-centered design is about the user. How can the user best be served? In the case of the NCSU D. H. Hill Library newly remodeled east wing modern technology has a major impact on the user-centered design. Classes have on-line components, the OPAC is online, much of the library's collection is going digital, students interact with each other and off-campus friends and family via the Internet.

The new Learning Commons provides both the space (although NCSU still cannot seat the 20% of students the rules say it should seat) and the technology for students to learn, collaborate, and maintain those important connections. More than 100 computers, PCs and Macs, were added to the library including workstations specifically for GIS, and math/statistical needs. Additionally, there are computers and peripherals designated for multimedia projects. The Digital Media Lab is located near by to provide assistance.

The grouping of workstations is another important aspect of user-centered design. The Learning Commons has collaborative spaces set up for users working on group projects. There are also single user spaces for users that need to work alone in a quiet(ish) space. Both types of spaces allow users to spread out a little, using both print and online tools. White boards, projectors, and other tools are also available to users.

The library also has laptops available for check out. Wireless access points give user's fast, easy access to all the Internet has to offer. The study areas have plenty of power outlets for laptops and recharging personal devices like cell phones and iPods. Conveniently located around the Learning Commons are the ready reference materials. And there are plenty of library aids to help. The private meeting areas are often used for impromptu user training.